Customer Reviews

We aim to provide the best online lending experience. See what our customers have to say.

  • Fantastic service


    After having challenges with another bank, I approached State Custodians to get a line of credit in place. They went above and beyond to work loan through the bank's processes and kept me up to date at every step of the way. The loan was fairly time sensitive and they looked at every available option to get the loan approved, docs issued and settled. I was very happy with the timely result and flexibility offered. I wouldn't hesitate using State Custodians again. Well done - 10 out of 10!

  • 10/10 SMSF Loan process


    Had excellent service from the State Custodians team, from the first phone call to when the loan was settled. They were excellent and the customer service was 10 out of 10. Thanks for all your help.

  • Excellent service


    I was referred to State Custodians by a family friend and although initially reluctant as they aren't a banking institution as such, my fears were way allayed. Their service was exemplary, from start to finish, and I look forward to further loan transactions with them. I would highly recommend.

  • First class service


    Cannot recommend State Custodians enough. Both Josh and Sean helped me through the whole process and were always at the end of the phone to answer any of my queries. Will be using State Custodians again to refinance my investment property. Thanks again.

  • Very friendly service


    I cannot Thank enough the team at state custodians. They were so helpful, nice and a pleasure to deal with. from the beginning of our application process through to settlement they were excellent to deal with and looked after us and advised us every step of the way. Thank you so much guys, you are a credit to your organisation. Thank you.

  • Looks good so far


    Considering everything was done via phone or email the process went very smoothly. Few minor teething problems, however so far each time I have contacted the customer care team or loan officer these problems have been rectified or explained efficiently. Time will tell in the long term but the beginning has been great.

  • Great experience, great support


    Great customer service, went above and beyond as we had a short timeline. Could not fault the professional service we received.

  • The place to go to refinance


    I refinanced from the big bank to State Custodians, they have very good customer service and are professional. Everything was done online and easy.

  • Great customer service


    Refinanced our owner occupied home loan with SC. The loan application process was very well handled. You've answered any queries I had through the entire process. Also, kept me informed about progress. It was a pleasure working with State Custodians when refinancing our loan. Online service area to improve - provide an ability to make funds transfer to anyone rather than just a nominated account.

  • Excellent service


    I dealt with two great operators who handled everything. They both understood and acted on my urgency of needing a very quick approval and settlement. They are fabulous.