Customer Reviews

We aim to provide the best online lending experience. See what our customers have to say.

  • Excellent personalised service

    07/03/2017

    I would thoroughly recommend State Custodians as a lender of choice. I found the application process to be efficient and communicative & settlement went off without a hitch. My lending specialist Holly Bashford was fantastic to deal with. Her attention to detail and follow up made the entire process seamless. Much better experience than dealing with the banks, and an extremely competitive rate. I am very impressed.

  • Very easy

    07/03/2017

    The team at State Custodians were very helpful. Simple application process and uploading of documents was very easy. They kept me informed the whole way and were easy to get in contact with. Very responsive to my queries, polite and professional.

  • Great customer service

    17/02/2017

    Not just the cheapest interest rate out there, but from the moment I did an online enquiry to finalising the loan, all the staff and their customer service was excellent. Highly recommended for anyone looking to refinancing and saving.

  • Great service

    03/02/2017

    We have had multiple home loans with the major banks. This is the first time we applied for a home loan outside of the top 4 banks. Service was great and efficient. However some things were a little more difficult than dealing with a bank that is a one stop shop with everything to do with applying for a home loan to loan settlement all under the one roof. I would still recommend State Custodians though as a good alternative to the major banks especially with their low interest rates and offset account availability.

  • Competitive rates

    31/01/2017

    The product has good rates and service is very smooth and efficient. Highly recommend to everyone who's looking to save.

  • Great experience

    25/01/2017

    Great experience with State Custodians for attaining finance for a first home! Good quality customer service and easy application and approval process. Thank you!

  • Too good to be true

    18/01/2017

    I have tried to refinance my mortgage several time in the last three years with different banks and was unsuccessful then I went online and up came State Custodians. With in two minutes of answering online questions, I was given a call by a representative and told this is what I needed to do. I could not believe it within less than 10 days I had confirmation for settlement. Yes it was finalised on the Tuesday 17th January 2017, less than two month of applying. A big thank you to the team at State Custodians.

  • They are amazing!

    23/12/2016

    Obtaining a loan with State Custodians was a simple and easy no hassle process. We wanted to get a lower rate on our mortgage and with a less than favourable credit rating I was unsure if anyone would be able to help us. Mark, Elise and the team were amazing. Professional, prompt and reliable, always on hand if you needed them. They explained the process every step of the way. I would highly recommend State Custodians! I still can't believe how easy it was and we are saving hundreds on our mortgage each month.

  • Great service and products

    19/12/2016

    My experience with State Custodians has been one of great service — prompt, professional and courteous responses and, importantly, keeping me fully informed along every step of the way. I also found State Custodians were able to do what other lenders were not — provide low doc finance on a relatively low deposit with little fuss and great efficiency. I certainly have no hesitation in recommending State Custodian’s service and products.

  • Great service, great value

    13/12/2016

    State Custodians has made obtaining a loan a hassle-free experience. They not only provided the best rate in the market, they were also exceptional in the way they dealt with us. Great service doesn't have to be face-to-face. State Custodians is testament to that! Well done and thanks for getting us into our first home!