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This is the first time in 10 years that we have changed providers. My family member had been with them for over 4 years without any hassle so we decided to change providers & I have to say that the process was very good, a couple of small hiccups because of time difference etc, but that is to be expected when they are based in the eastern states & we live in WA.. Overall our experience was great
Great customer service!
Hi! Was very happy to get my loan through state custodians. They worked within a short time frame and Justin had great communication! Would recommend.
Great team of people.
Great team. Always there to help. Keep up in the loop on where things are at. 10/10 couldn't ask for anything more.
Fantastic people with fantastic service
Couldn't be happier with the wonderful people at State Custodians. Super friendly and helpful with great communication. Very highly recommended!!
Great service, Easily made any changes I wanted, Prompt action on all queries.
Everything went off without a hitch. I started out with myself only on the loan but on advice of my settlement lawyer I changed it to include my wife. The change process went off without a hitch and was super fast. Any issue was sorted easily via email or a phone call. Best service I've have had in Australia yet.
State Custodians have been awesome. Great communication. Refinance made easy.
Great Stuff, Best Results!
Thank you all at State Custodians team how easy and effective but most of all simplistic and and great attitudes made it very comforting and reassuring to us. If ever again,you guys will always be our first option highly recommended.
Perfect and seamless
The service from state custodians has been exceptional everything was seamless and fast. I switched over from a big 4 and it's been the best thing I've ever done
Excellent service and great communication
We couldn't be happier with State Custodians. They were helpful every step of the way. Fast and efficient and excellent at communication. We never had to wait on 'hold' and each representative that we spoke to was kind, helpful and easy to understand. If our main contact was away, the next person was there to help, knew a bit about our application and away we went, no hassles. This was our first home loan and we asked lots and lots of questions. There were always happy to help. PS. We are still waiting on one of the large banks to 'get back to us' while the application with State Custodians is already complete!
Could not help us enough, would not hesitate to contact them again!!!
I would thoroughly recommend State custodians as a lender/broker. We had a few issues with getting finance (the second time around ...), as we had formal approval for our loan then when the RBA dropped rates, I asked to change from variable to fixed. Not knowing that this would then make the previously approved loan null and void. But as we had let the legal people know we had finance our contract was now unconditional, so we could not back out ... At this point in time all the financial institutions tightened up their lending rules, which made things a bit more difficult. To make things even worse my wife stopped work. I found that with State Custodian they worked with us tirelessly to get us finance so we would not lose our deposit, and potentially get caught up in a messy legal situation. As our process was a lengthy one I came to realize that the only person we could rely on was our contact at State Custodian. When she said she would do something she did. No problem was too big, no question was to stupid. Their level of professionalism, communication, and assistance was outstanding, and I'd say second to none. I'd like to personally thank our contact State Custodian. E M, you know who you are!!!