Customer Reviews

We aim to provide the best online lending experience. See what our customers have to say.

  • Excellent customer service


    I've had a great experience with State Custodians. They answered all my questions (as a first time house buyer) well and with patience and enthusiasm. They were always available immediately on the phone, knew who I was when I called and kept me up-to-date at all stages. I had total confidence in them at every stage, and unlike my usual interaction with banks, enjoyed talking to them. Highly recommended.

  • Great service from start to settlement


    Great service from start to settlement and very good rates! I was kept informed all the way and process went smoothly

  • Fantastic Customer Service


    Over the years I have been frustrated more often than not when dealing with financial institutions and the like. Waiting for return calls, slow and less than friendly service and broken promises have not been uncommon. In the short time, I have dealt with State Custodians I cannot speak more highly of the professional and friendly approach I have experienced. Fast quality service from friendly staff who fully understand their business. Special mentions to Holly and Jane who have helped make what can sometimes be a difficult process very simple and painless. I am very happy to recommend State Custodians for their superior and professional service.

  • Great Personal Service


    We finally decided to move away from the big banks and refinance with State Custodians to get a great interest rate. Despite us being a bit slack at times with getting information to them, they were able to follow up with us and get the whole process completed with a smile on everyone's faces. Thanks Holly and the rest of the team. Looking forward to many more pleasant interactions with staff and paying our loan off faster.

  • Great Service


    This is the first time in 10 years that we have changed providers. My family member had been with them for over 4 years without any hassle so we decided to change providers & I have to say that the process was very good, a couple of small hiccups because of time difference etc, but that is to be expected when they are based in the eastern states & we live in WA.. Overall our experience was great

  • Great customer service!


    Hi! Was very happy to get my loan through state custodians. They worked within a short time frame and Justin had great communication! Would recommend.

  • Great team of people.


    Great team. Always there to help. Keep up in the loop on where things are at. 10/10 couldn't ask for anything more.

  • Fantastic people with fantastic service


    Couldn't be happier with the wonderful people at State Custodians. Super friendly and helpful with great communication. Very highly recommended!!

  • Great service, Easily made any changes I wanted, Prompt action on all queries.


    Everything went off without a hitch. I started out with myself only on the loan but on advice of my settlement lawyer I changed it to include my wife. The change process went off without a hitch and was super fast. Any issue was sorted easily via email or a phone call. Best service I've have had in Australia yet.

  • Very Happy


    State Custodians have been awesome. Great communication. Refinance made easy.