Customer Reviews

We aim to provide the best online lending experience. See what our customers have to say.

  • Very happy

    13/09/2017

    I have just re-refinanced a line-of-credit and the whole process was seamless from the moment I made contact right through settlement. All the staff were knowledgeable, efficient, helpful and friendly. The product itself meets all my requirements and offers an excellent interest rate, providing me with a considerable saving each month. I can highly recommend.

  • So far so good

    12/09/2017

    Have been banking with one of the majors for 39 years. Just settled refinance loan with SC a few days ago. Attracted by the rates offered. Nothing to complain about so far. The process appears to be seamless and the staff, in particular Holly, Sean, Paul and others are pleasant to deal with. Regretted for not moving away from the majors much earlier. Hope that I will be happy with the rates and staff at SC for at least another 39 years! So far, the experience is much better than expected. From my experience, the level of service provided by the majors has a lot to be desired.

  • Great result - hands on help

    05/09/2017

    Every step of the way through this daunting experience, I had great staff offering guidance and support. Will highly recommend to anyone taking the plunge.

  • Pleasure to deal with at point of contact

    28/07/2017

    Elise was absolutely wonderful to deal with. Answered every question to a tee, honestly and with full detail. If calling I would defiantly recommend Elise as a point of contact as she was very knowledgeable and an absolute pleasure to deal with. Great rates and very clear on what is needed to get information across for the loan application.

  • Setting the standard for optimal customer service to individual banking needs

    08/05/2017

    Great overall experience from Holly & team in supporting my loan process to settlement - many thanks. Having a personal connection to the company who is assisting management of my biggest asset & liability was a critical part of my overall satisfaction & move to SC. Compared to my past loan experiences with the older established financial institutions re accountability & connection to individual banking needs this was night & day and a huge competitive advantage for State that I expect will be sustainable into the future. Well done.

  • Great Service

    26/04/2017

    We dealt with Alexandra and Paul for our refinance and cannot speak highly enough of the customer service. EVERY call was returned and EVERY email was answered, almost straight away or at least the same day. By far the best corporation I have dealt with. Thanks guys.

  • Excellent customer service

    21/04/2017

    I've had a great experience with State Custodians. They answered all my questions (as a first time house buyer) well and with patience and enthusiasm. They were always available immediately on the phone, knew who I was when I called and kept me up-to-date at all stages. I had total confidence in them at every stage, and unlike my usual interaction with banks, enjoyed talking to them. Highly recommended.

  • Great service from start to settlement

    18/04/2017

    Great service from start to settlement and very good rates! I was kept informed all the way and process went smoothly

  • Fantastic Customer Service

    18/04/2017

    Over the years I have been frustrated more often than not when dealing with financial institutions and the like. Waiting for return calls, slow and less than friendly service and broken promises have not been uncommon. In the short time, I have dealt with State Custodians I cannot speak more highly of the professional and friendly approach I have experienced. Fast quality service from friendly staff who fully understand their business. Special mentions to Holly and Jane who have helped make what can sometimes be a difficult process very simple and painless. I am very happy to recommend State Custodians for their superior and professional service.

  • Great Personal Service

    12/04/2017

    We finally decided to move away from the big banks and refinance with State Custodians to get a great interest rate. Despite us being a bit slack at times with getting information to them, they were able to follow up with us and get the whole process completed with a smile on everyone's faces. Thanks Holly and the rest of the team. Looking forward to many more pleasant interactions with staff and paying our loan off faster.