Customer Reviews

We aim to provide the best online lending experience. See what our customers have to say.

  • Excellent Service and Stress free


    I have found State Custodians to be fantastic from the day I made the first contact. All the staff have been friendly, helpful, informative and genuine. I can't fault them. It's refreshing to receive this exceptional level of customer service. Thank you to all at State Custodians.

  • Couldn't fault them


    Upon doing some research, I initially chose State Custodians for their cheap investment loan interest rate. Throughout the loan application process, I was taken care of by Elise and Caitlin. They were both extremely helpful and prompt with their communication - which is something I really value!

  • Great Rate & Excellent Service


    I have just took out a home loan and it was by far the best offer I could manage to find on my own. Even after speaking to so many loan brokers I did not find any other offer which could beat State Custodians offer. The online process of application was easy and the support officers were always available for lending a helping hand. Thank you State Custodians.

  • Getting a home loan couldn't be any easier!


    Best customer service ever. Very patient and always happy to help when needed. I bought an off-the-plan apartment which took longer than expected but State Custodians' staff patiently helped with any delays from the developer. Extremely happy with their service and attitude-Very proactive staff who know what they are doing.

  • Very happy


    I have just re-refinanced a line-of-credit and the whole process was seamless from the moment I made contact right through settlement. All the staff were knowledgeable, efficient, helpful and friendly. The product itself meets all my requirements and offers an excellent interest rate, providing me with a considerable saving each month. I can highly recommend.

  • So far so good


    Have been banking with one of the majors for 39 years. Just settled refinance loan with SC a few days ago. Attracted by the rates offered. Nothing to complain about so far. The process appears to be seamless and the staff, in particular Holly, Sean, Paul and others are pleasant to deal with. Regretted for not moving away from the majors much earlier. Hope that I will be happy with the rates and staff at SC for at least another 39 years! So far, the experience is much better than expected. From my experience, the level of service provided by the majors has a lot to be desired.

  • Great result - hands on help


    Every step of the way through this daunting experience, I had great staff offering guidance and support. Will highly recommend to anyone taking the plunge.

  • Pleasure to deal with at point of contact


    Elise was absolutely wonderful to deal with. Answered every question to a tee, honestly and with full detail. If calling I would defiantly recommend Elise as a point of contact as she was very knowledgeable and an absolute pleasure to deal with. Great rates and very clear on what is needed to get information across for the loan application.

  • Setting the standard for optimal customer service to individual banking needs


    Great overall experience from Holly & team in supporting my loan process to settlement - many thanks. Having a personal connection to the company who is assisting management of my biggest asset & liability was a critical part of my overall satisfaction & move to SC. Compared to my past loan experiences with the older established financial institutions re accountability & connection to individual banking needs this was night & day and a huge competitive advantage for State that I expect will be sustainable into the future. Well done.

  • Great Service


    We dealt with Alexandra and Paul for our refinance and cannot speak highly enough of the customer service. EVERY call was returned and EVERY email was answered, almost straight away or at least the same day. By far the best corporation I have dealt with. Thanks guys.