Customer Reviews

We aim to provide the best online lending experience. See what our customers have to say.

  • Wonderful service


    Low rates, straight forward, no hidden traps found so far. I am a happy customer at the moment. I would choose to do business with them again, with my experience so far, and I would refer them to my friends.

  • Really great customer service


    This was my first time getting a home loan, and I found every time I had a questions, regardless of how basic, the staff were helpful friendly and supportive.

  • Fantastic


    Due to my wife's leaving a job of 4 years and only being in her new job for a month none of the banks would even consider us for a loan. This is where SC came in. They took into consideration that her old and new job were in the same industry and provided us with a conditional approval very quickly. Even with us deciding to change to a fixed rate at the very last minute, they were very accommodating and held our hand every step of the way. I would highly recommend State Custodians!

  • good service


    I had a relatively smooth process from application to settlement, and was kept up to date on the status of my application.

  • Very helpful and efficient service


    Great service friendly helpful team all went smoothly and was relatively easy to understand happy to recommend them. I will use them again for the next investment property.

  • Absolutely Fabulous Customer Service!!!


    Thank you so much Elise, Ross, Paul and Amelia, Your friendliness, patience and true professionalism is appreciated. We are beyond happy with our results and wish more banks were like this. From the beginning to the end your team really helped us along the way, it really made an already daunting process easier. Forever Grateful!!!

  • Fantastic service, easy process, highly recommend


    Thanks to my initial contact Darren who helped me through the first stage of the application process and thanks also to Amelia and Jeff (sorry if spelling wrong) for making the final stage of the loan approval process easy and for answering all my questions in a very patient and friendly manner. Excellent service from all. I highly recommend State Custodians.

  • Very helpful customer service


    Process was quicker than I was at getting everything organised. Probably would have been 4 odd weeks if I'd been more organised when I made the initial enquiry. Being all online and over phone I found a little daunting and hard at times not knowing just what to do, but the various people involved to help really did make it easy enough, and I probably didn't need to try and work out as much for myself as I tried to.

  • Very good and helpful


    The home loan process was easy and the State Custodian staff were always more than happy to help and explain things when needed.

  • Fantastic service - nothing is too much trouble


    Have been with State Custodians for many years now, refinanced investments and nothing is too much trouble. Have got things through quickly and when they say they will ring back, they do. Very happy customers!