We aim to provide the best online lending experience. See what our customers have to say.
No mortgage broker - still smooth dealings and great value
We signed up on the basis of a 5 star Canstar rating and great interest rate. First time property purchasers, no mortgage broker and on a fast settlement deadline... Recipe for disaster? No! These guys are great. Timely communication. Good back end support and lightning fast decisions. Highly recommended.
Smooth refinance process
We have just switched to State Custodians from a big 4 bank. Amazing customer service. From the very first phone call right through to settlement, I knew I could call and speak with either one of the two people who was dealing with me. No waiting on hold, no impersonal call centres, no bouncing around from one person to the next and never speaking with the same person more than once. And the amount we will be saving in interest is huge with nearly a 2% difference compared to what I was getting before.
As a current employee of one of the Big 4 banks, I was rather skeptical going for a non-bank HL lender. However, from my very first call with Sean, he put me at ease and was nothing short of amazing. I am a first-home buyer and he can tell that i was very nervous on applying for my first home loan but he was there whenever i needed clarification. There was a slight miscommunication between the Valuer and my Real Estate agent, and Amelia was there to help escalate my application and to ensure that the settlement goes through smoothly (she's a real gem!). SC, I would recommend all my friends to you and if i can afford another property, without a doubt, expect another HL application from me. Great work!
Great Product and Service
Hi Transferred my investments and owner occupied. The rates are fantastic. The amount of paperwork is a little tedious, but well worth it. Highly recommended!
Low rates, straight forward, no hidden traps found so far. I am a happy customer at the moment. I would choose to do business with them again, with my experience so far, and I would refer them to my friends.
Really great customer service
This was my first time getting a home loan, and I found every time I had a questions, regardless of how basic, the staff were helpful friendly and supportive.
Due to my wife's leaving a job of 4 years and only being in her new job for a month none of the banks would even consider us for a loan. This is where SC came in. They took into consideration that her old and new job were in the same industry and provided us with a conditional approval very quickly. Even with us deciding to change to a fixed rate at the very last minute, they were very accommodating and held our hand every step of the way. I would highly recommend State Custodians!
I had a relatively smooth process from application to settlement, and was kept up to date on the status of my application.
Very helpful and efficient service
Great service friendly helpful team all went smoothly and was relatively easy to understand happy to recommend them. I will use them again for the next investment property.
Absolutely Fabulous Customer Service!!!
Thank you so much Elise, Ross, Paul and Amelia, Your friendliness, patience and true professionalism is appreciated. We are beyond happy with our results and wish more banks were like this. From the beginning to the end your team really helped us along the way, it really made an already daunting process easier. Forever Grateful!!!