Manage Your Loan
Frequently Asked Questions
How long will it take for redraw to be available in my linked account?
It takes 24 – 48 hours, not including weekends, for funds to appear in your external transaction account. Keep in mind that redraws are processed each business day at 2.30pm. Any requests made after this time will be processed on the next business day.
I don’t have an offset account. How do I get this setup?
An offset account can be setup over the phone. Just call our Customer Care team on 13 72 62 and they will take care of it for you. Click here for further details on how the offset account works.
What BSB and account details do I use to deposit funds into my loan or offset account?
Your settlement letter will contain a BSB and account number for the loan or offset portion you wish the funds to be credited into.
I have forgotten the PIN for my Debit MasterCard®. How do I get it reset?
To reset your PIN, go to a Westpac branch with your card and photo ID and the branch staff will reset the pin for you.
How is my annual fee paid?
The annual fee is due each year on the date your loan settled. It is direct debited from the bank account that is linked to your loan. Specific details can be found when you login to Loan Enquiry.
How do I register to access my loan online?
Select the "New User" option in Loan Enquiry and enter your 9 digit loan number. The first 4 digits are entered in the first loan number field and the remaining digits in the second field. Answer the remaining identification questions and an activation email will be sent to you. If you have any issues call Customer Care on 13 72 62.
How do I increase my current loan?
If you are looking to increase your existing loan, fill in an application form. If you want help to find out if you qualify for an increase just call 13 72 62 to speak to a Lending Specialist.
How do I apply for a new loan?
If you are looking to refinance a loan from another lender or to fund a new property you are purchasing, you can apply using our online application.
Setup a direct debit to pay a recurring bill from your loan or offset account.
Request to have one borrowers receive all correspondence on the loan.
Change the frequency and amount of your repayments, manual redraw or postal address changes.
Make changes to the setup of your loan like switching to interest only, principal & interest, fix your interest rate or divide your loan into portions.
Apply to increase your current loan.
Latest Blog Articles
Would you buy your toddler an investment property if you could?
The break-neck pace of the housing market in major cities like Sydney has in recent times created a peculiar type of buyer – parents looking to buy in investment property specifically for their young children. Is it as crazy as it seems and should people take the plunge?Read More
5 big little lies which could prevent you getting a home loan
So you’ve managed to come up with the cash for a home loan deposit – congratulations. What could possibly go wrong? Plenty as it turns out if you choose to lie on the application formRead More
Are you living in a sandwich?
It sounds kind of delicious, but it’s really not. If you’re part of the “sandwich generation” – ie a baby boomer with adult children living at home who’s also helping out elderly parents - life can be tricky. Especially when it comes to managing your finances.Read More
Storage solutions that will add value to your property
De-cluttering is currently all the rage thanks to neat-freak Marie Kondo who somehow got us all to embrace housework through her best-seller The Life Changing Magic of Tidying Up. Not only does a spacious, tidy home feel better, it’s also a top priority if you’re selling.Read More