Manage Your Loan
Frequently Asked Questions
How long will it take for redraw to be available in my linked account?
It takes 24 – 48 hours, not including weekends, for funds to appear in your external transaction account. Keep in mind that redraws are processed each business day at 2.30pm. Any requests made after this time will be processed on the next business day.
I don’t have an offset account. How do I get this setup?
An offset account can be setup over the phone. Just call our Customer Care team on 13 72 62 and they will take care of it for you. Click here for further details on how the offset account works.
What BSB and account details do I use to deposit funds into my loan or offset account?
Your settlement letter will contain a BSB and account number for the loan or offset portion you wish the funds to be credited into.
I have forgotten the PIN for my Debit MasterCard®. How do I get it reset?
To reset your PIN, go to a Westpac branch with your card and photo ID and the branch staff will reset the pin for you.
How is my annual fee paid?
The annual fee is due each year on the date your loan settled. It is direct debited from the bank account that is linked to your loan. Specific details can be found when you login to Loan Enquiry.
How do I register to access my loan online?
Select the "New User" option in Loan Enquiry and enter your 9 digit loan number. The first 4 digits are entered in the first loan number field and the remaining digits in the second field. Answer the remaining identification questions and an activation email will be sent to you. If you have any issues call Customer Care on 13 72 62.
How do I increase my current loan?
If you are looking to increase your existing loan, fill in an application form. If you want help to find out if you qualify for an increase just call 13 72 62 to speak to a Lending Specialist.
How do I apply for a new loan?
If you are looking to refinance a loan from another lender or to fund a new property you are purchasing, you can apply using our online application.
Setup a direct debit to pay a recurring bill from your loan or offset account.
Request to have one borrowers receive all correspondence on the loan.
Change the frequency and amount of your repayments, manual redraw or postal address changes.
Make changes to the setup of your loan like switching to interest only, principal & interest, fix your interest rate or divide your loan into portions.
Apply to increase your current loan.
Latest Blog Articles
Essential considerations for anyone making a move on the property ladder in 2019
Tips for first homebuyers through to long-term investorsRead More
Drought-resistant gardens: Growing your property investment
Grow your home’s value: Increase the value of your property by up to 20 percent and grow a drought-resistant garden. Big or small, this summer, create a garden with drought-resistant plants to save on water bills and increase the value of your home’s potential sale price.Read More
Christmas countdown: Be money savvy this silly season
Simple tips to avoid breaking the bank this Christmas – be money savvy this silly season. Make a list and check it twice, track spending, stay within your budget and shop around for the best deals.Read More
The best entertaining updates for summer – inside and out
Summer is the most popular time of the year to entertain at home. If your outdoor and indoor entertaining areas are a bit lacklustre, now’s the time to get them spruced up for the upcoming festivities.Read More
More people favour an ideal location over a dream house according to new research
Tossing up between a bigger house in a less ideal location, or a smaller house in the suburb of your choice, is a dilemma that stumps many home buyers. Our latest research has some interesting findings.Read More
How to create a beautiful hallway for maximum impact
The hallway is the first thing people see when they walk into your house, so it pays to create a great first impression. Here are some creative ideas to give this space the wow factor.Read More