March 2020 Interest Rate Update
We're here to support our customers during these unprecedented and challenging times. Our Customer Care and Financial Hardship teams are assisting hundreds of customers every day.
As you may have heard in the media, financial markets are experiencing volatility not seen since the financial crisis of 2008/09, increasing our costs to fund our customer loans. Despite this increase in funding costs, as communicated on 4 March 2020 we have reduced our variable rates for current customers on most State Custodians loans* by 0.25%pa. This decrease is effective from 26 March 2020. We will not be making any further changes to our rates at this time.
We understand that these are testing times for many Australians and we are focussed on helping our customers through this difficult period.
Supporting customers who have been impacted
If you have been affected by COVID-19 and are concerned about your financial position, we have consultants available to direct your query to the appropriate team. Please email us, providing your name, account number and best contact details, and we will respond as soon as possible.
We are currently experiencing extremely high volumes of requests, and consequently our response times are longer than normal. Please be patient and rest assured your query will be answered as soon as possible.
Thank you for your understanding and patience as we work with you to navigate through this difficult period.
*Low Rate Home Loan, Breathe Easy, Peak Performance, Standard Variable and Specialist loans