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Very friendly service
I cannot Thank enough the team at state custodians. They were so helpful, nice and a pleasure to deal with. from the beginning of our application process through to settlement they were excellent to deal with and looked after us and advised us every step of the way. Thank you so much guys, you are a credit to your organisation. Thank you.
Looks good so far
Considering everything was done via phone or email the process went very smoothly. Few minor teething problems, however so far each time I have contacted the customer care team or loan officer these problems have been rectified or explained efficiently. Time will tell in the long term but the beginning has been great.
Great experience, great support
Great customer service, went above and beyond as we had a short timeline. Could not fault the professional service we received.
The place to go to refinance
I refinanced from the big bank to State Custodians, they have very good customer service and are professional. Everything was done online and easy.
Great customer service
Refinanced our owner occupied home loan with SC. The loan application process was very well handled. You've answered any queries I had through the entire process. Also, kept me informed about progress. It was a pleasure working with State Custodians when refinancing our loan. Online service area to improve - provide an ability to make funds transfer to anyone rather than just a nominated account.
I dealt with two great operators who handled everything. They both understood and acted on my urgency of needing a very quick approval and settlement. They are fabulous.
Simple errors were made at the end of the process due in main to the FHOG being sent a little too far down the line by myself and administrative errors at their end, but they were fantastic in sorting this out for us and I would still highly recommend State Custodians for the people to go to, if like me you don't like dealing with banks and don't have time to sit with Advisors. We settled a day late but it didn't affect us too much. Thank you to everyone involved.
It was a pleasure working with State Custodians when looking at financing our new home. They were pleasant, easy to deal with and informative. They was great and very patient in explaining everything to me (often more than once). He was an absolute pleasure and I am very happy with the service provided by them.
Don't go anywhere else!
Very happy with SC in refinancing our home and they were very professional and provided great customer service in answering all the questions I had. Their products are also top notch and they have reduced their interest rates in line with other banks. I have been with one of the big 4 banks for over 30 years and they never returned or answered any of my emails, voice mails or letters as they could not care less but SC cared and they want your business. I will definitely look at refinancing my investment property with SC when the time is right as I am tired of the big 4 banks in charging over the top interest rates. Non-bank lenders provide better service and products than the big 4 with lower interest rates and more flexibility.
Great products & service
I recently completed refinance of several home loans from 3 of the big banks to State Custodians and am very happy with the experience. I worked with Lara for the first 2 State Custodians loans who was excellent (unfortunately she's since left), helping me to juggle 3 investor loans from 2 other banks to settle on the same day, and offering a great rate too. Lara was very patient in helping to structure my loans most effectively. Then I worked with Sean for the last loan refinance who was also great. I found State Custodians initially from Money Magazine where they've won a bunch of awards, and also the good reviews on this website. Given the significant loan amount and number of securities, State Custodians was able to offer some good incentives to save me money which was much appreciated. Great low rate and generous interest only period even for owner occupied. I use my offset account now as a savings account with a Mastercard debit attached, which works well for me, though the loanenquiry.com.au website is a bit clunky to use, just a minor gripe and nothing to be concerned about. Would certainly recommend them to others.