Customer Reviews

We aim to provide the best online lending experience. See what our customers have to say.

  • Very happy


    Simple errors were made at the end of the process due in main to the FHOG being sent a little too far down the line by myself and administrative errors at their end, but they were fantastic in sorting this out for us and I would still highly recommend State Custodians for the people to go to, if like me you don't like dealing with banks and don't have time to sit with Advisors. We settled a day late but it didn't affect us too much. Thank you to everyone involved.

  • Fantastic service


    It was a pleasure working with State Custodians when looking at financing our new home. They were pleasant, easy to deal with and informative. They was great and very patient in explaining everything to me (often more than once). He was an absolute pleasure and I am very happy with the service provided by them.

  • Don't go anywhere else!


    Very happy with SC in refinancing our home and they were very professional and provided great customer service in answering all the questions I had. Their products are also top notch and they have reduced their interest rates in line with other banks. I have been with one of the big 4 banks for over 30 years and they never returned or answered any of my emails, voice mails or letters as they could not care less but SC cared and they want your business. I will definitely look at refinancing my investment property with SC when the time is right as I am tired of the big 4 banks in charging over the top interest rates. Non-bank lenders provide better service and products than the big 4 with lower interest rates and more flexibility.

  • Great products & service


    I recently completed refinance of several home loans from 3 of the big banks to State Custodians and am very happy with the experience. I worked with Lara for the first 2 State Custodians loans who was excellent (unfortunately she's since left), helping me to juggle 3 investor loans from 2 other banks to settle on the same day, and offering a great rate too. Lara was very patient in helping to structure my loans most effectively. Then I worked with Sean for the last loan refinance who was also great. I found State Custodians initially from Money Magazine where they've won a bunch of awards, and also the good reviews on this website. Given the significant loan amount and number of securities, State Custodians was able to offer some good incentives to save me money which was much appreciated. Great low rate and generous interest only period even for owner occupied. I use my offset account now as a savings account with a Mastercard debit attached, which works well for me, though the website is a bit clunky to use, just a minor gripe and nothing to be concerned about. Would certainly recommend them to others.

  • Excellent services


    What a refreshing relief to be able to communicate with such caring and lovely staff. We had alot of support right through the application process and a fantastic interest rate to boot! Thank you!

  • Great product & service delivery


    Fantastic suite of products at better than bank rates supported by excellent staff and a process which was pretty seemless. i am a pretty happy customer....thank You!!

  • Great work!


    First time refinancing for us and, as with any home loan finance, can be a time-consuming and stressful process. But SC were great and kept us well informed from start to finish. State Custodians definitely has our recommendation as well as first choice for any future property lending. Thanks again State Custodians!

  • Professional service


    Borrowing money for SMSF is not easy process but with State Custodians it was possible in 4 weeks time with Easter break on the way. Special thanks to Erin and David,the great representatives of State Custodians, for their efficient and professional service. Be prepared for additional costs like lender mortgage insurance & legal fees if you borrowing for SMSF.

  • First class!


    Special thanks to Erin, Jackie & Josh. I have been a mortgage broker for over 16 years and experienced the best & worst of customer service. The team at SC are first class. Very professional but friendly & efficient. Great work!

  • State Custodians are amazing!


    They went above and beyond to help us achieve our home loan. Professional, polite, friendly and super timely are words that come to mind. They gave us straight answers, fast results, and shared our joy at getting unconditional approval through St George. They deserve a pay rise.