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The efficiency and courtesy of all the people I have dealt with throughout the process of refinancing has been exceptional. Thank you.
After checking their review from multiple websites including ProductReview, I decided to apply for a pre-approval. The process was easy. However, the pre-approval expired since I could not zero in on a property. I decided to re-apply later and ultimately applied for another pre-approval a year later. They were constantly in touch with me within this period on a regular basis. After I bought my property, they supported me with the Loan settlement process. I found State custodian to bevery responsible and their service is really reliable. After the loan settlement, there were two rate cuts and they pass on both of them. Their products are also quite good for me.
Less than 24 hrs turnaround time for pre approval and unconditional approval in less than 5 days! Awesome customer service!
After having challenges with another bank, I approached State Custodians to get a line of credit in place. They went above and beyond to work loan through the bank's processes and kept me up to date at every step of the way. The loan was fairly time sensitive and they looked at every available option to get the loan approved, docs issued and settled. I was very happy with the timely result and flexibility offered. I wouldn't hesitate using State Custodians again. Well done - 10 out of 10!
10/10 SMSF Loan process
Had excellent service from the State Custodians team, from the first phone call to when the loan was settled. They were excellent and the customer service was 10 out of 10. Thanks for all your help.
I was referred to State Custodians by a family friend and although initially reluctant as they aren't a banking institution as such, my fears were way allayed. Their service was exemplary, from start to finish, and I look forward to further loan transactions with them. I would highly recommend.
First class service
Cannot recommend State Custodians enough. Both Josh and Sean helped me through the whole process and were always at the end of the phone to answer any of my queries. Will be using State Custodians again to refinance my investment property. Thanks again.
Very friendly service
I cannot Thank enough the team at state custodians. They were so helpful, nice and a pleasure to deal with. from the beginning of our application process through to settlement they were excellent to deal with and looked after us and advised us every step of the way. Thank you so much guys, you are a credit to your organisation. Thank you.
Looks good so far
Considering everything was done via phone or email the process went very smoothly. Few minor teething problems, however so far each time I have contacted the customer care team or loan officer these problems have been rectified or explained efficiently. Time will tell in the long term but the beginning has been great.
Great experience, great support
Great customer service, went above and beyond as we had a short timeline. Could not fault the professional service we received.