Customer Reviews

We aim to provide the best online lending experience. See what our customers have to say.

  • Home Loan

    03/08/2018

    I have again used State Custodians for my home loans. They are excellent to deal with and everything went to plan with a short settlement period as well. Would not hesitate to use them again. Very happy. Thanks

  • Good Refinance HL P&I 80%

    03/08/2018

    Refinanced and consolidated Home P&I <80% variable interest rate Application pretty much as expected and straightforward The lending team are helpful and understanding of having multiple debts to consolidate

  • Great experience so far!

    31/07/2018

    We've just settled on a house with State Custodians as our lender. They became our lender because of their competitive offering (which matched one of the big four, +an offset account), but largely because of the exceptional customer service offered by one of their senior lending specialists (Elise).

  • Good Customer Experience!

    30/07/2018

    Overall had a very positive experience getting a loan through State Custodians. Service was always prompt and all questions were answered throughout the process. Very happy and satisfied with the product!!! Thank you

  • Great experience throughout!

    17/04/2018

    We are so pleased with the service we received from State Custodians - what a refreshing change from our previous home loan experience with a big bank that treated us like just another number. With State Custodians, it was clear from our very first conversation with them that their staff are experts in their field and passionate about delivering unrivalled customer service. Nothing was too much trouble for them. Our loan specialist Soul was highly knowledgeable and a pleasure to deal with, and the lovely Amelia contacted us regularly with progress updates and to keep us on track with any documentation we needed to submit. Despite the busy Easter period, State Custodians consistently delivered ahead of schedule. It’s reassuring to know that there are still lenders out there who can offer competitive rates without compromising on customer service.

  • Grreat from start to end - refinance home loan.

    04/04/2018

    Just refinanced our home loan to State Custodians. Process was easy and great customers service right through from initial enquiry to settlement. Overall fantastic experience.

  • No mortgage broker - still smooth dealings and great value

    20/03/2018

    We signed up on the basis of a 5 star Canstar rating and great interest rate. First time property purchasers, no mortgage broker and on a fast settlement deadline... Recipe for disaster? No! These guys are great. Timely communication. Good back end support and lightning fast decisions. Highly recommended.

  • Smooth refinance process

    17/03/2018

    We have just switched to State Custodians from a big 4 bank. Amazing customer service. From the very first phone call right through to settlement, I knew I could call and speak with either one of the two people who was dealing with me. No waiting on hold, no impersonal call centres, no bouncing around from one person to the next and never speaking with the same person more than once. And the amount we will be saving in interest is huge with nearly a 2% difference compared to what I was getting before.

  • Smooth transaction!

    15/03/2018

    As a current employee of one of the Big 4 banks, I was rather skeptical going for a non-bank HL lender. However, from my very first call with Sean, he put me at ease and was nothing short of amazing. I am a first-home buyer and he can tell that i was very nervous on applying for my first home loan but he was there whenever i needed clarification. There was a slight miscommunication between the Valuer and my Real Estate agent, and Amelia was there to help escalate my application and to ensure that the settlement goes through smoothly (she's a real gem!). SC, I would recommend all my friends to you and if i can afford another property, without a doubt, expect another HL application from me. Great work!

  • Great Product and Service

    08/03/2018

    Hi Transferred my investments and owner occupied. The rates are fantastic. The amount of paperwork is a little tedious, but well worth it. Highly recommended!