Customer Reviews

We aim to provide the best online lending experience. See what our customers have to say.

  • Fantastic people with fantastic service

    23/03/2017

    Couldn't be happier with the wonderful people at State Custodians. Super friendly and helpful with great communication. Very highly recommended!!

  • Great service, Easily made any changes I wanted, Prompt action on all queries.

    20/03/2017

    Everything went off without a hitch. I started out with myself only on the loan but on advice of my settlement lawyer I changed it to include my wife. The change process went off without a hitch and was super fast. Any issue was sorted easily via email or a phone call. Best service I've have had in Australia yet.

  • Very Happy

    17/03/2017

    State Custodians have been awesome. Great communication. Refinance made easy.

  • Great Stuff, Best Results!

    15/03/2017

    Thank you all at State Custodians team how easy and effective but most of all simplistic and and great attitudes made it very comforting and reassuring to us. If ever again,you guys will always be our first option highly recommended.

  • Perfect and seamless

    15/03/2017

    The service from state custodians has been exceptional everything was seamless and fast. I switched over from a big 4 and it's been the best thing I've ever done

  • Excellent service and great communication

    13/03/2017

    We couldn't be happier with State Custodians. They were helpful every step of the way. Fast and efficient and excellent at communication. We never had to wait on 'hold' and each representative that we spoke to was kind, helpful and easy to understand. If our main contact was away, the next person was there to help, knew a bit about our application and away we went, no hassles. This was our first home loan and we asked lots and lots of questions. There were always happy to help. PS. We are still waiting on one of the large banks to 'get back to us' while the application with State Custodians is already complete!

  • Could not help us enough, would not hesitate to contact them again!!!

    09/03/2017

    I would thoroughly recommend State custodians as a lender/broker. We had a few issues with getting finance (the second time around ...), as we had formal approval for our loan then when the RBA dropped rates, I asked to change from variable to fixed. Not knowing that this would then make the previously approved loan null and void. But as we had let the legal people know we had finance our contract was now unconditional, so we could not back out ... At this point in time all the financial institutions tightened up their lending rules, which made things a bit more difficult. To make things even worse my wife stopped work. I found that with State Custodian they worked with us tirelessly to get us finance so we would not lose our deposit, and potentially get caught up in a messy legal situation. As our process was a lengthy one I came to realize that the only person we could rely on was our contact at State Custodian. When she said she would do something she did. No problem was too big, no question was to stupid. Their level of professionalism, communication, and assistance was outstanding, and I'd say second to none. I'd like to personally thank our contact State Custodian. E M, you know who you are!!!

  • Excellent personalised service

    07/03/2017

    I would thoroughly recommend State Custodians as a lender of choice. I found the application process to be efficient and communicative & settlement went off without a hitch. My lending specialist Holly Bashford was fantastic to deal with. Her attention to detail and follow up made the entire process seamless. Much better experience than dealing with the banks, and an extremely competitive rate. I am very impressed.

  • Very easy

    07/03/2017

    The team at State Custodians were very helpful. Simple application process and uploading of documents was very easy. They kept me informed the whole way and were easy to get in contact with. Very responsive to my queries, polite and professional.

  • Great customer service

    17/02/2017

    Not just the cheapest interest rate out there, but from the moment I did an online enquiry to finalising the loan, all the staff and their customer service was excellent. Highly recommended for anyone looking to refinancing and saving.