Customer Reviews

We aim to provide the best online lending experience. See what our customers have to say.

  • Setting the standard for optimal customer service to individual banking needs

    08/05/2017

    Great overall experience from Holly & team in supporting my loan process to settlement - many thanks. Having a personal connection to the company who is assisting management of my biggest asset & liability was a critical part of my overall satisfaction & move to SC. Compared to my past loan experiences with the older established financial institutions re accountability & connection to individual banking needs this was night & day and a huge competitive advantage for State that I expect will be sustainable into the future. Well done.

  • Great Service

    26/04/2017

    We dealt with Alexandra and Paul for our refinance and cannot speak highly enough of the customer service. EVERY call was returned and EVERY email was answered, almost straight away or at least the same day. By far the best corporation I have dealt with. Thanks guys.

  • Excellent customer service

    21/04/2017

    I've had a great experience with State Custodians. They answered all my questions (as a first time house buyer) well and with patience and enthusiasm. They were always available immediately on the phone, knew who I was when I called and kept me up-to-date at all stages. I had total confidence in them at every stage, and unlike my usual interaction with banks, enjoyed talking to them. Highly recommended.

  • Great service from start to settlement

    18/04/2017

    Great service from start to settlement and very good rates! I was kept informed all the way and process went smoothly

  • Fantastic Customer Service

    18/04/2017

    Over the years I have been frustrated more often than not when dealing with financial institutions and the like. Waiting for return calls, slow and less than friendly service and broken promises have not been uncommon. In the short time, I have dealt with State Custodians I cannot speak more highly of the professional and friendly approach I have experienced. Fast quality service from friendly staff who fully understand their business. Special mentions to Holly and Jane who have helped make what can sometimes be a difficult process very simple and painless. I am very happy to recommend State Custodians for their superior and professional service.

  • Great Personal Service

    12/04/2017

    We finally decided to move away from the big banks and refinance with State Custodians to get a great interest rate. Despite us being a bit slack at times with getting information to them, they were able to follow up with us and get the whole process completed with a smile on everyone's faces. Thanks Holly and the rest of the team. Looking forward to many more pleasant interactions with staff and paying our loan off faster.

  • Great Service

    12/04/2017

    This is the first time in 10 years that we have changed providers. My family member had been with them for over 4 years without any hassle so we decided to change providers & I have to say that the process was very good, a couple of small hiccups because of time difference etc, but that is to be expected when they are based in the eastern states & we live in WA.. Overall our experience was great

  • Great customer service!

    10/04/2017

    Hi! Was very happy to get my loan through state custodians. They worked within a short time frame and Justin had great communication! Would recommend.

  • Great team of people.

    29/03/2017

    Great team. Always there to help. Keep up in the loop on where things are at. 10/10 couldn't ask for anything more.

  • Fantastic people with fantastic service

    23/03/2017

    Couldn't be happier with the wonderful people at State Custodians. Super friendly and helpful with great communication. Very highly recommended!!