Have a problem? We want to know
At State Custodians we welcome your feedback and we definitely want to know if you’re not happy about something we’ve done – or perhaps, not done. Please give us the opportunity to put things right. Give us a call on 1300 654 617. This is the fastest way to provide feedback and resolve concerns. If possible, we will aim to resolve your complaint straight away. If you feel we haven’t fairly resolved your concern then please put your complaint in writing addressed to:
Heidi Armstrong
Director
State Custodians Mortgage Company
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
PO BOX 32 Toronto NSW 2283
Whilst we will respond to you as quickly as possible, our Internal Dispute Resolution procedure allows 45 days for a full investigation of the complaint and a written final response to be given. If following this final response you feel we haven’t fairly resolved your concern, then you should contact the Credit Ombudsman Service Limited (COSL) of which State Custodians is a member (Member Number: 400946). This is an external dispute resolution scheme which assists consumers to resolve complaints with their financial services providers. COSL provides an independent and impartial dispute resolution service as an alternative to legal proceedings for resolving complaints with members. For full details visit www.cosl.com.au
